1. ORDERS & SHOPPING
Q: How do I place an order?
A: Simply browse our curated collections, select your desired size, and click Add to Cart. Once you have finalized your selections, click the cart icon and proceed through our secure checkout process.
Q: Do I need to create an account to shop?
A: No, you are welcome to complete your purchase as a guest. However, we highly recommend creating an account to easily track your shipments, view your order history, and enjoy a faster checkout experience on future collections.
Q: Can I request customizations or adjustments to a design?
A: Our Ready-to-Wear (RTW) pieces are meticulously crafted to standard sizing. However, we occasionally offer bespoke tailoring or custom adjustments for specific designs. Please reach out to our team at Thowofashionltd@gmail.com before placing your order to discuss your specifications.
2. SHIPPING & DELIVERY
Q: Do you deliver nationwide and internationally?
A: Yes. We offer premium domestic shipping across Nigeria, as well as trusted international shipping worldwide. Your delivery options and calculated rates will be displayed clearly at checkout.
Q: How long will it take for my order to arrive?
A:
-
Within Nigeria: Standard delivery takes 5 to 7 business days.
-
International Deliveries: Typically arrive within 14 business days.
-
Specialized Garments: Hand-detailed, custom, or made-to-order pieces may require additional production time depending on the craftsmanship involved.
Q: How can I track my package?
A: Once your order is placed, you will receive an order confirmation email. As soon as your package is handed over to our courier partner, we will send you a shipment confirmation email or SMS containing a dedicated tracking link to follow your delivery in real-time.
3. PAYMENTS
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, secure bank transfers.
Q: Do you offer Payment on Delivery (POD)?
A: We do not offer cash or payment on delivery. All orders must be paid in full prior to processing and dispatch.
4. RETURNS & EXCHANGES
Q: What is your return and exchange policy?
A: We accept return requests for exchanges within 7 days of delivery. To qualify, garments must be in pristine, unworn, and unwashed condition with all original designer tags intact. Custom-made, adjusted, and promotional sale items are considered Final Sale and cannot be returned or exchanged.
Q: Can I get a cash refund?
A: We do not offer monetary refunds once a payment is finalized. If you are unsatisfied with your item, we will happily process an exchange for another size, color, or alternative design of equal value.
Q: How do I initiate an exchange?
A: Please email us at Thowofashionltd@gmail.com with your order number and the reason for your exchange. Our customer care team will review your request and provide step-by-step instructions.
Q: Who covers the cost of return shipping?
A: We provide free return shipping for all eligible exchanges. If you receive an incorrect or defective item, we will prioritize correcting your order immediately at no additional cost to you.
5. SIZING & PRODUCT CARE
Q: How do I find my correct size?
A: Every product page features a detailed Size Guide containing precise measurements. If you find yourself between sizes, we generally recommend choosing the larger size for the most comfortable and elegant fit.
Q: How should I care for my THOWO garments?
A: Detailed care labels are sewn into every piece. To preserve the elite texture, drape, and color of our fabrics, we highly recommend professional dry cleaning or a gentle hand-wash in cold water, followed by air drying.
6. CLIENT SERVICES
Q: How can I reach your support team?
A: We are always here to assist you. You can reach out directly via:
-
Email:
Thowofashionltd@gmail.com -
Phone / WhatsApp:
+234 814 529 0424(Nigeria) or+44 791 748 4740(UK) -
Our team typically responds to all inquiries within 24 to 48 business hours.
Q: Do you accommodate wholesale or bulk orders?
A: Yes, we accept select bulk purchases, retail distribution partnerships, and creative collaborations. Please email us at Thowofashionltd@gmail.com with your business details to discuss opportunities.