Refund policy

Last Updated: July 15, 2026

At thowoo.com, we take immense pride in the craftsmanship and quality of our curated garments. If your purchase is not quite perfect, we are here to assist you with a seamless exchange process. Please review our formal return and exchange guidelines below.

1. RETURN & EXCHANGE WINDOW

  • 7-Day Limit: We accept requests for returns or exchanges within 7 days from the date of delivery (as confirmed by carrier tracking).

  • Item Condition: To be eligible for an exchange, items must be returned in their original, pristine condition. They must be unworn, unwashed, unaltered, undamaged, and completely free of makeup or scent marks, with all original designer tags still securely attached.

2. EXCHANGE-ONLY POLICY (NO CASH REFUNDS)

  • Exchange Only: Please note that thowoo.com does not offer monetary refunds once a payment has been processed and finalized.

  • Store Credit/Exchange: All eligible returns will be processed strictly as an exchange for another size, color, or alternative garment of equal value, subject to stock availability. If the desired exchange item is out of stock, store credit will be issued.

3. FINAL SALE ITEMS (NON-RETURNABLE)

Certain items are strictly excluded from our return and exchange policy. The following are considered Final Sale and cannot be returned, exchanged, or canceled:

  • Custom-made, tailored, or customized garments.

  • Items purchased during promotional sales, clearance events, or marked as final sale.

4. RETURN SHIPPING FEES

  • Free Return Shipping: In alignment with our customer service standards, thowoo.com covers the cost of return shipping for all eligible exchanges.

  • Defective or Incorrect Items: If you receive an incorrect or defective garment, please contact us immediately so we can prioritize and resolve your issue.

5. HOW TO INITIATE A RETURN OR EXCHANGE

To start your exchange process, please follow these steps:

  1. Submit a Request: Send an email to Thowofashionltd@gmail.com within 7 days of receiving your package.

  2. Provide Details: Include your Order Number (e.g., #THOWO-1001), the name of the item you wish to return, and the reason for the exchange (e.g., requesting a size exchange).

  3. Follow Guidance: Our customer care team will respond within 24–48 hours with step-by-step instructions and your free return shipping label. Do not ship packages back to our head office without prior authorization from our team.